Refund Policy

Schrodingers Solutions (Pty) Ltd ("we," "our," or "us") is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we are here to assist. Please review our refund policy below.

Refunds may be issued under the following conditions:

• The product is defective, damaged, or not as described upon delivery.

• The service provided does not meet the agreed specifications or standards.

• The return request is made within 2 days from the date of purchase or delivery.

• The item is unused, in its original packaging, and in the same condition as received.

Certain items and services are not eligible for a refund, including:

• Custom or special-order products tailored to customer specifications.

• Digital products or services (e.g., graphic design, software, or web development).

• Installation and consultancy services already rendered.

• Clearance or discounted items (unless defective).

Certain items and services are not eligible for a refund, including:

• Custom or special-order products tailored to customer specifications.

• Digital products or services (e.g., graphic design, software, or web development).

• Installation and consultancy services already rendered.

• Clearance or discounted items (unless defective).

Certain items and services are not eligible for a refund, including:

• Custom or special-order products tailored to customer specifications.

• Digital products or services (e.g., graphic design, software, or web development).

• Installation and consultancy services already rendered.

• Clearance or discounted items (unless defective).

To request a refund, please follow these steps:

1. Contact Us: Email us or call with your order details and reason for the refund request.

2. Provide Proof: Attach photos/videos (if applicable) showing the issue with the product or service.

3. Return the Item (if applicable): If required, ship the product back to our address. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Inspection & Approval: We will review your request and confirm whether a refund is approved.

• If approved, refunds will be processed within 10 business days.

• Refunds will be issued using the original payment method.

• If payment was made via bank transfer, please allow additional processing time.

• If you haven’t received your refund within the expected timeframe:

• Check with your bank or payment provider.

• Contact us for further assistance.